Terms and Conditions of Use — www.tenereparts.com

1. General Provisions

1.1. These Terms and Conditions (hereinafter – the "Terms") govern the use of the website www.tenereparts.com, operated by Sia "M4L" (Reg. No.: 40203622135, address: Rīga, Mazā Rencēnu iela 4, LV-1073).
By accessing or using this website, you agree to comply with these Terms.

1.2. If you do not agree with these Terms, please do not use the website, its services, or any information provided on www.tenereparts.com.

1.3. The website www.tenereparts.com includes all information, materials, products, and services made available online by Sia "M4L".

2. Use of the Website

2.1. By accessing www.tenereparts.com, you (or the entity you represent) confirm that you have read, understood, and accepted these Terms.

2.2. Sia "M4L" reserves the right to update or amend the website content, services, or these Terms at any time without prior notice. Changes become effective upon publication on www.tenereparts.com.

2.3. It is your responsibility to review these Terms regularly. Continued use of the website after changes are published means you accept the updated Terms.

2.4. Registered users of www.tenereparts.com may use available services at the prices valid at the time of purchase. Sia "M4L" may adjust prices or introduce new paid services at its discretion.

2.5. Registration requires completing the official sign-up process on www.tenereparts.com. Each registered user must keep login credentials confidential. Any activity performed with valid login data will be considered the responsibility of the registered account holder.

3. Services and Orders

3.1. By placing an order on www.tenereparts.com, you confirm that you have read and agree to:

• the Privacy Policy,

• the Delivery Terms,

• the Warranty and Returns Policy,

• the Leasing Terms (where applicable).

3.2. Orders must be placed in accordance with the procedures described on the website. Misuse of services or providing false information may result in suspension or cancellation of the order.

3.3. If you need to modify an active order, you must notify Sia "M4L" by email (info@tenereparts.com) from the email address used in your order form, or by calling the phone number provided during your order.

3.4. Sia "M4L" reserves the right to cancel an order before payment is received if errors or inaccuracies are found in product descriptions or prices, or in cases of suspected fraud, misuse, or regulatory non-compliance.

3.5. For some payment methods, an additional processing fee of up to 5% may apply. If applicable, this fee will be clearly displayed before confirming your order.

4. Data Protection and Privacy

4.1. By providing your email address, you consent to its use for order confirmations, service-related reminders, and communication about incomplete orders.

4.2. Sia "M4L" may collect anonymous statistical data, including:

• total number of visitors,

• number of visits per section,

• domain and IP addresses,

• other system-related data used to monitor and improve website performance.

4.3. Personal data will not be disclosed or transferred to third parties, except when required for completing payment transactions (e.g., leasing applications) or as required by law.

4.4. All personal data is processed in compliance with applicable data protection regulations. Details can be found in our Privacy Policy.

5. Intellectual Property

5.1. All website content, including product descriptions, texts, graphics, and design elements, are the property of Sia "M4L" unless otherwise stated.

5.2. You may not reproduce, copy, modify, or distribute any website content without prior written consent from Sia "M4L".

5.3. Use of www.tenereparts.com does not grant you any rights to the trademarks, logos, or other intellectual property displayed on the site.

6. Liability

6.1. Sia "M4L" is not liable for any direct or indirect damages, costs, or losses resulting from the use of www.tenereparts.com.

6.2. Once an order is confirmed as delivered (via signature, electronic confirmation, or pickup code), claims of non-receipt will not be accepted.

7. Final Provisions

7.1. If any clause of these Terms is found invalid, the remaining provisions remain in force.

7.2. Any disputes arising from the use of www.tenereparts.com will be resolved in accordance with applicable laws and regulations of the Republic of Latvia.

7.3. For contact details, please refer to the Contacts section of www.tenereparts.com.